If anything is damaged in shipping please contact me within 48 hours of receiving it. We want to make sure our artwork reaches your home safely and soundly. For original art, we will try to fix it. If fixing is not possible, we can initiate USPS insurance and you can decide to replace the piece or get a refund. For prints or merch, we will replace the damaged items as soon as possible.

If the return is the desire of the customer:

For all custom artwork, returns and refunds are not accepted. Once we have started drawing and carving, we cannot use it for any other client, so all sales are final.

We will accept returns for shop credit within 14 days of purchase for any prints or merch that is in original condition with customer paying shipping both ways.

We will give a partial refund for original, non-custom, works. Client forfeits 15% for inventory adjustment fees as well as pays shipping both ways. Client must contact within 72 hours of receipt of the product for a refund, or within 14 days of purchase for shop credit, less the shipping and inventory adjustment fee.

Any refunds may take up to 30 days to process fully.

Contact us via email hello@forestandfernchattanooga.com to begin the return process and include the order number and full name of purchaser.